Terms & Conditions

Before you engage with Raindance, please take a few minutes to read the fine print:

Our Refund Policy

Refunds must be made in writing and sent to courses@raindance.co.uk. You must include:

• the reason for the request
• the time and date any fault on our part has been incurred
• the name of the staff member concerned
• copy/copies of any documentation relevant to the complaint (website print-out, etc.)

Please note that unless the course is cancelled by Raindance, a 10% processing fee will be incurred.

Within seven (7) days of the course start date or non-attendance, refunds will not be given, although credit may be applied towards any other Raindance course or event. This is at the discretion of Raindance.

Purchases made from Reed.co.uk

Under this policy, you may cancel your purchase of the course within the period of fourteen (14) calendar days from the date on which the contract of purchase is concluded. This is called a “Cancellation Period”. If you cancel the purchase of a course within fourteen (14) calendar days as mentioned above, we will refund you for all payments made as a part of your purchase.

HND Refund policy (does not apply to open short courses)

Dubai:

You are entitled to a full refund up to 30 days after your deposit has been paid. After this date, an administration fee will apply, subject to the stage of the process.

London:

Students are entitled to a full refund within seven (7) days of the course start-date.

After the academic year has started, students can withdraw at any stage of during each term, and only be required to pay for that term.

The full term fee will be charged. If students choose to pay the full annual fee upfront, they are eligible for a refund for the terms that have not started.

Rescheduling

Unless the course is rescheduled by Raindance, a 10% processing fee will be incurred.

Courses may not be rescheduled by the attendee within five (5) days of the course start date. This is at the discretion of Raindance.

The Raindance Guarantee

If you decide to attend and find that any Raindance course is over-hyped, unsuitable or simply does not meet or exceed your expectations, let a member of Raindance know during the first break on the first day to receive an instant, no-questions-asked refund.

Please let us know at the time of booking if you have any special requirements regarding your attendance.

Freedom Of Information

Under the Freedom of Information Act all client information kept by Raindance is available to claim. This can include personal data, any saved emails, course attendance or mail.

A request must be filed by the person in question in a letter addressed to ’10 Craven Street, London, WC2N 5PE’. This must include the full name and address and any details of what kinds of information would be kept (eg: if there are emails – and to who they would have been addressed) so as to assist full investigation of the claim.

Raindance will also charge a £10 administrative fee payable by cheque to ‘Raindance Film Partners LLP’. Any further claims will subsequently be charged £10 at every instance. In the cases where data contain private information concerning other clients or staff, such instances exempt from FOI claims, Raindance may refuse to deliver such data alternatively explaining why this would not be available.

If you are dissatisfied with Raindance’s response comments must be sent to:
Information Commissioner, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Our Privacy Policy

Read our privacy policy here.*

*Our privacy policy was updated on 30 April 2018 to comply with GDPR.

Email Privacy Policy

We have created this email privacy policy to demonstrate our firm commitment to your privacy and the protection of your information.

Why did you receive an email from us?