Terms & Conditions
Before you engage with Raindance, please take a few minutes to read the fine print:
Our Refund Policy
Refunds must be made in writing and sent to firstname.lastname@example.org. You must include:
- the reason for the request
- the time and date any fault on our part has been incurred
- the name of the staff member concerned
- copy/copies of any documentation relevant to the complaint (website print-out, etc.)
Please note that unless the course is cancelled by Raindance, a 10% processing fee will be incurred.
Within seven (7) days of the course start date or non-attendance, refunds will not be given, although credit may be applied towards any other Raindance course or event. This is at the discretion of Raindance.
Purchases made from Reed.co.uk
Under this policy, you may cancel your purchase of the course within the period of fourteen (14) calendar days from the date on which the contract of purchase is concluded. This is called a “Cancellation Period”. If you cancel the purchase of a course within fourteen (14) calendar days as mentioned above, we will refund you for all payments made as a part of your purchase.
HND Refund policy (does not apply to open short courses)
Students are entitled to a full refund within seven (7) days of the course start-date.
After the academic year has started, students can withdraw at any stage of during each term, and only be required to pay for that term.
The full term fee will be charged. If students choose to pay the full annual fee upfront, they are eligible for a refund for the terms that have not started.
Unless the course is rescheduled by Raindance, a 10% processing fee will be incurred.
Courses may not be rescheduled by the attendee within five (5) days of the course start date. This is at the discretion of Raindance.
The Raindance Guarantee
If you decide to attend and find that any Raindance course is over-hyped, unsuitable or simply does not meet or exceed your expectations, let a member of Raindance know during the first break on the first day to receive an instant, no-questions-asked refund.
Please let us know at the time of booking if you have any special requirements regarding your attendance.
Freedom Of Information
Under the Freedom of Information Act all client information kept by Raindance is available to claim. This can include personal data, any saved emails, course attendance or mail.
A request must be filed by the person in question in a letter addressed to ’10 Craven Street, London, WC2N 5PE’. This must include the full name and address and any details of what kinds of information would be kept (eg: if there are emails – and to who they would have been addressed) so as to assist full investigation of the claim.
Raindance will also charge a £10 administrative fee payable by cheque to ‘Raindance Film Partners LLP’. Any further claims will subsequently be charged £10 at every instance. In the cases where data contain private information concerning other clients or staff, such instances exempt from FOI claims, Raindance may refuse to deliver such data alternatively explaining why this would not be available.
If you are dissatisfied with Raindance’s response comments must be sent to:
Information Commissioner, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Why did you receive an email from us?
If you received a mailing from us:
- (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future (“opt-in”), or,
- (b) you have registered or purchased or otherwise have an existing relationship with us.
We respect your time and attention by controlling the frequency of our mailings.
How we protect your privacy
We use security measures to protect against the loss, misuse and alteration of data used by our system.
Sharing and Usage
We will never share, sell, or rent individual personal information with anyone without your advance permission, or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you, or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.
How can you stop receiving email from us?
Each email sent contains an easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this, simply follow the instructions at the end of any email.
This policy was created on 26 January 2001.
Our equal opportunities policy can be viewed here.
Health and Safety
Our Health and Safety policy can be viewed here.